At Tastebuds® customer satisfaction means the world to us. If for any reason you’re not happy with your purchase, get in touch with us at brush@tastebudstoothpaste.com and we'll be sure to help. We’ve outlined our refund & returns policy below so you know exactly where you stand.
On delivery please inspect your order and make sure everything is as expected, of acceptable quality, and matches the description on our website.
Return Eligibility
Tastebuds® is an oral care product used in the mouth, we can only accept returns of items that are unopened, unused and in their original sealed packaging. Opened or used products cannot be returned for hygiene and safety reasons, unless the item is faulty, damaged or not as described.
1. Your tube is faulty or broken.
1.1 Nobody likes a faulty product, feel rest assured that this is extremely rare, however, it does happen from time to time. Please email us at brush@tastebudstoothpaste.com within 30 days of your purchase and we'll look into this for you. For us to resolve your issue quickly, please provide your original order number and a description or video/picture of the fault.
1.2 Perishable goods cannot be returned. We can only accept returns on toothpaste when the item is faulty or in exceptional circumstances.
1.3 Damaged goods must be returned in the condition they were received, including all original packaging.
2. You've received the wrong order
2.1 If you’ve received the wrong order, let us know within 30 days by emailing brush@tastebudstoothpaste.com. If possible, attach a photo of the incorrect order you have received and state the item that’s missing and your original order number.
Change of Mind
Please choose carefully. Beyond unopened items returned within the 30-day window above, we don't offer refunds for change of mind, incorrect selections, or if you find the product cheaper elsewhere. We recommend reviewing your order before completing your purchase.
Return Postage
For change-of-mind returns and other non-faulty returns, you arrange and pay for return postage. We recommend using a tracked service, as we can't process a refund for a parcel that doesn't reach us.
If your item is faulty, damaged, or not what you ordered, we cover return postage. Email us first and we'll send you a prepaid return labe. Please don't post anything back before contacting us.
Refunds
Refunds are issued to the original payment method used for your purchase. Once your return has been received and inspected at our warehouse, we'll process your refund within 10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.
Original shipping charges are not refunded unless the item was faulty, damaged, or not as described.
How to Start a Return
Email brush@tastebudstoothpaste.com with your order number and the reason for return. We'll confirm your return is eligible and send you the return address and instructions.
If your query isn’t covered here, send us an email us at brush@tastebudstoothpaste.com and we’ll do our best to help out.